Refund Policy

Last updated: October 16, 2026

This Refund Policy applies to WallMockup, a digital SaaS platform operated by Batuta LLC.


By purchasing credits or subscriptions on WallMockup, you agree to the terms outlined below.




1. Refund Eligibility



You may request a refund for purchased credits only if all of the following conditions are met:


  1. The refund request is submitted within 14 days of the original purchase
  2. The purchased credits are completely unused
  3. Your account is in good standing, with no indication of abuse, fraud, or violation of our Terms of Service



As WallMockup provides a digital service, refunds cannot be issued for partially used credits or for dissatisfaction after usage.




2. Refund Request Process



Refund requests must be submitted by contacting us at:


📩 support@wallmockup.com


Each request is reviewed within 5–7 business days.

During the review process, we may examine:


  1. Account activity
  2. Credit usage history
  3. Compliance with our Terms and Acceptable Use Policy



Additional information may be requested if necessary.




3. Non-Refundable Cases



Refunds will not be issued in the following situations:


  1. Credits that have been used or partially used
  2. Requests submitted more than 14 days after purchase
  3. Accounts involved in misuse, automation, API abuse, fraud, or policy violations
  4. Credits obtained through promotions, giveaways, trials, or free offers
  5. Attempts to exploit or abuse the refund process





4. Payment Refund Processing



If your refund request is approved:


  1. The refund will be issued to the original payment method
  2. Processing time depends on your bank or payment provider and typically takes 5–10 business days
  3. Any exchange rate differences or third-party processing fees are not covered by WallMockup





5. Subscription Refunds



Subscription renewal charges may be refunded only if:


  1. The request is submitted within 48 hours of the renewal, and
  2. No credits have been used during the renewed subscription period



Once credits are used, subscription fees become non-refundable.




6. Contact



For all refund-related questions or requests, please contact:


📩 support@wallmockup.com



Company Information

Batuta LLC

United States